I stand behind every piece I make. If you're not happy with your purchase, please reach out and I'll do my best to help.
Returns must be requested within 7 days of delivery.
Items must be unused and in their original condition.
A 25% restocking fee will be deducted from your refund.
Original shipping charges are nonrefundable.
Returns must be approved before shipping.
The following items cannot be returned or exchanged:
Personalized or custom orders, including custom thread colors and special requests.
Sale, clearance, and discounted items.
Limited Releases and Perfectly Imperfect items.
Digital downloads and acrylic templates.
Please contact me to discuss an exchange. Approved exchanges are subject to the same return guidelines.
If your order arrives damaged, defective, or incorrect, please contact me so I can make it right.
Final Sale on International Orders (Outside of the USA)
Email wfleatherco@gmail.com within 7 days of delivery. Once your return is approved and received, your refund will be issued to your original payment method.
Once your order is shipped, delivery is handled by the shipping carrier. While I’m unable to guarantee delivery or offer refunds or replacements for packages lost, stolen, or delayed in transit, I’m always happy to help track down your package or assist with filing a claim.
